Refund policy

At The Cupboard, customer satisfaction is our priority. We strive to provide high-quality Cookware essentials that meet your expectations. If something is not right with your order, we are here to help with a simple and transparent return process.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return or exchange:

Items must be unused, unopened, and in new condition
Products must be returned in their original packaging
All included accessories, manuals, and components must be included
Products showing signs of use, wear, misuse, modification, or damage caused by the customer are not eligible for return

Accepted Returns

The Cupboard accepts returns for both:

Defective products
Non-defective products

We also accept exchanges for eligible items.

Return Method

All returns are handled by mail.

To start a return, please contact our support team at:

Email: support@thecupboard.shop

Please include:

Your order number
The item(s) you wish to return
A brief explanation of the reason for the return

Our support team will provide return instructions and, when applicable, a prepaid downloadable return shipping label.

Return Shipping Costs

The Cupboard provides free return shipping labels for approved returns.

Customers may be responsible for return shipping costs if the return does not meet the eligibility requirements outlined in this policy.

Restocking Fees

The Cupboard does not charge restocking fees.

Refund Processing

Once your returned item is received and inspected, approved refunds will be issued to the original payment method within 7 business days.

You will receive an email confirmation once your refund has been processed.

Exchanges

Eligible exchanges are processed promptly once the returned item is received and approved. Replacement items will be shipped as quickly as possible depending on product availability.